# Loyalty points in Irsaal LPG delivery software > Turn on loyalty points for an LPG round: set what a payment earns and what a point is worth, and let customers or riders spend points on a balance. - Product: Irsaal LPG Cylinder Delivery Software, by Irsaal Software - Section: More modules - Page: https://irsaalsystems.com/help/lpg-loyalty-program - Last updated: 2026-09-25 The **Loyalty Program** in Irsaal LPG Cylinder Delivery Software gives customers points for every payment they make and lets them spend those points against what they owe. It is off until the owner switches it on under **Settings → Loyalty Program**. It needs a plan that includes the loyalty add-on (on sale today with: every plan); on a plan without it, the tab is locked and shows **Upgrade your plan**. Once it is on, the members are listed under **Operations → Loyalty Program**, each customer's card shows their points, and riders can see (and, if you allow it, spend) them in the Irsaal Rider app. ## How do points work? - **Earning.** A customer earns **Points earned** points for every **For every** rupees they pay. Out of the box that is 1 point for every Rs. 100. A payment of Rs. 1,250 earns 12 points, because only whole batches count. - **Only paid money earns.** Points are earned when a payment is recorded: at the office (**Add Payment**), at the door in the rider app, or on a counter sale. A bill nobody has paid earns nothing. - **A cylinder deposit earns nothing.** Money that paid the security deposit on an order or delivery is left out; only the rest of the payment earns. A later payment against the account earns in full. - **Spending.** One point is worth **One point is worth** rupees (Rs. 1 to start with). Spending puts a **Loyalty** credit on the customer's **Account Ledger**, which lowers what they owe. No cash or bank account moves, because no money changed hands. - **Corrections.** A payment that is corrected earns its points again on the new amount, and a payment that is deleted takes its points back. If part of them were already spent, only the unspent part is taken back. - **Expiry.** Points last **Points expire after** days from the day they were earned (365 to start with). The oldest points are spent first, so the ones about to expire go first. **0** means points never expire. ## How do I switch the program on and set the rules? 1. Open **Settings → Loyalty Program** (**System → Settings**, then the **Loyalty Program** tab). Changing it needs the **Settings → Edit** permission. 2. Switch on **Customer Loyalty Program**. 3. Set the rules: - **Points earned** (points, at least 1) - **For every** (rupees paid, at least 1) - **One point is worth** (rupees taken off the balance per point) - **Points needed before redeeming** (**0** lets a customer spend whatever they have) - **Points expire after** (days, up to 3,650; **0** for never) 4. In the **Rider App** box, choose: - **Show customers' points to riders**. On to start with: each customer card in the rider app shows their points and what they are worth. - **Let riders redeem points at the door**. Off to start with: leave it off if only the office should spend points. 5. Press **Save Settings**. The tab's **How it works** box repeats the rules, and **Open Loyalty Members** takes you to the list. ## Where do I see who has points? Open **Operations → Loyalty Program**. The link appears only while the program is switched on and your role has **Loyalty Program → View**. If the program is off and you have **Settings → Edit**, opening the page sends you to the settings tab with "The loyalty program is switched off. Switch it on here first."; without that permission the page does not exist for you. The page shows five figures: **Members**, **Points outstanding** (and what they are worth: money already promised against future bills), **Points earned**, **Points redeemed** (and their value) and **Points expired**. Below is the list, with **Search** (name or phone), **Include customers with no points yet**, **Filter** and **Reset**. Its columns are **Customer**, **Phone**, **Points**, **Worth**, **Earned**, **Redeemed**, **Next expiry** and **Last activity**. **Program Rules** (with **Settings → Edit**) opens the settings tab, and **Points** on a row opens that customer's points page. ## What is on one customer's points page? Press **Points** on a row, or **Points & Redeem** on the customer's card (**Operations → Customers**, then their name). The page shows **Points** and their worth, **Earned to date**, **Next to expire** and **Balance Due** ("Redeeming takes points off this"). Under them are two boxes and the history: - **Redeem points** (needs **Redeem Points Against a Balance**). Type the **Points** and an optional **Note**, then press **Redeem**. It says "12 points redeemed — Rs. 12 taken off Ali's balance." A customer must hold at least **Points needed before redeeming**, and cannot spend more than they have: "Points can be redeemed once a customer has 50. This customer has 30." and "This customer only has 30 points." - **Grant or remove points** (needs **Grant / Remove Points by Hand**). A goodwill gift or a correction. Type the **Points** (for example 50, or -20 to remove) and a **Reason**, then press **Save**. Removing more than the customer holds is refused. - **Points history**, with **Date**, **Movement**, **Points**, **Amount**, **Unspent**, **Expires**, **Note** and **By**. ## Can a rider see or spend points in the app? Yes, if you allow it. With **Show customers' points to riders** on, the customer's screen in the rider app has a **Loyalty points** card ("12 points", "Worth Rs. 12 off the balance"). With **Let riders redeem points at the door** on as well, it has a **Redeem** button: the rider types **Points to redeem**, and the points come off at once and are recorded against the rider. It needs a signal (a redemption is never saved for later, so the same points cannot be spent twice) and the customer must be on the rider's own round. Where **Rider App Permissions** is on, the rider also needs **Collect payments** ticked. See [Can a rider add a customer in the Irsaal LPG app? Rider permissions](https://irsaalsystems.com/help/lpg-rider-app-permissions). ## Frequently asked questions ### How does the loyalty program work in Irsaal LPG software? Customers earn points on the money they pay (1 point per Rs. 100 to start with) and spend them against their balance (1 point is worth Rs. 1 to start with). Points expire after 365 days unless you change it. The owner switches it on under **Settings → Loyalty Program**, and it needs a plan that includes the add-on. ### Do customers earn points on the cylinder deposit? No. The part of a payment that paid the security deposit earns nothing. The rest of the payment earns points. ### How does a customer spend points? The office opens the customer's points page (**Points & Redeem** on their card) and presses **Redeem**, or a rider does it at the door if **Let riders redeem points at the door** is on. The points' value comes off the customer's balance as a **Loyalty** credit. ### LPG mein loyalty points kaise kaam karte hain? Customer jitni raqam ada karta hai us par points milte hain (shuru mein har Rs. 100 par 1 point), aur 1 point ki qeemat shuru mein Rs. 1 hoti hai. Points customer ke baqaya se kam ho jate hain. "Settings → Loyalty Program" mein "Customer Loyalty Program" on karein aur "Save Settings" dabayen. ### Why can I not see the Loyalty Program in the menu? The program is switched off under **Settings → Loyalty Program**, your role has no **Loyalty Program → View**, or your plan does not include the add-on. ## Khulasa (Roman Urdu) Loyalty Program mein customer har payment par points kamata hai (shuru mein har Rs. 100 par 1 point) aur points ko apne baqaye mein se kam karwa sakta hai (1 point = Rs. 1 shuru mein). Yeh "Settings → Loyalty Program" mein "Customer Loyalty Program" on karne se chalta hai, aur plan mein add-on ka hona zaroori hai. Cylinder ki security par points nahi milte. Points 365 din baad expire ho jate hain (0 likhein to kabhi nahi). "Operations → Loyalty Program" mein sab members nazar aate hain; customer ke card par "Points & Redeem" se points kharch ya haath se add/remove hote hain. Rider app mein points dikhte hain, aur "Let riders redeem points at the door" on ho to rider darwaze par bhi kharch kar sakta hai. --- Source: https://irsaalsystems.com/help/lpg-loyalty-program — Irsaal Help Center (https://irsaalsystems.com/help).