# Standing orders and payment plans in Irsaal LPG software > Give customers a standing refill schedule, generate the day's orders from it, and collect weekly or monthly subscription payments in Irsaal LPG. - Product: Irsaal LPG Cylinder Delivery Software, by Irsaal Software - Section: Daily work - Page: https://irsaalsystems.com/help/lpg-subscriptions - Last updated: 2026-09-25 A subscription in Irsaal LPG Cylinder Delivery Software is a customer's standing refill schedule: every day, on certain days of the week, or every other day, with a set number of cylinders. It lives under **Operations → Subscriptions** (also the **Subscriptions** tab on **Orders**). The orders are made from it when someone presses **Generate Today's Orders** or **Generate Tomorrow's Orders** (below), and they then reach the rider's app without anyone typing them. A subscription can also have a **Payment plan** for customers, such as a restaurant, who pay weekly or monthly instead of at each delivery. The section needs the **Subscription System** module (on to start with; **Settings → Modules**) and a plan that includes subscriptions. ## How do I set up a customer's subscription? 1. Open **Subscriptions**. The **Add / Edit Subscription** form is on the page. 2. Choose the **Customer**. 3. Choose the **Frequency**: - **Daily**: every day. - **Weekly**: on the weekdays you tick under **Days**. - **Alternate days**: every other day. - **Custom days**: the weekdays you tick under **Days**. 4. Enter **LPG cylinders / delivery**, the cylinders on each visit, and the **Start date**. 5. Leave **Active subscription** ticked, and press **Save Subscription**. The customer's card then shows the schedule under **Subscription**. To pause a subscription without losing it, untick **Active subscription** and save again. The list shows each subscription's **Customer**, **Route**, **Frequency**, **Days**, **LPG Cylinders**, **Pays** (with payment plans on), **Last Served**, **Next Due** and **Status**. Managing subscriptions needs **Orders → Manage Subscriptions**. ## How are the orders made from subscriptions? On an LPG account the orders are booked by a person pressing a button. Use any of these, each morning or the evening before: - **Generate Today's Orders** or **Generate Tomorrow's Orders** on **Subscriptions**. - **Generate Today's Orders** on the **Dashboard**. - **Generate** on the **Orders** screen, for the date shown. Generating twice does not double the orders. A subscription is skipped for a date when the customer is inactive, the schedule does not fall due that day, the customer was already served that day, or the customer already has any order for that date (including one the office booked by hand). Each generated order goes to the rider of the customer's route, and the rider bills it at the door at the customer's own rate. The rider's **Schedule** tab also lists coming days from the subscriptions, marked **Scheduled only** until an order exists. Every-other-day schedules count on from the last real delivery, so an extra visit moves the next one; a weekly or custom-days schedule is fixed to its weekdays and an extra visit never moves it. A customer who runs out early does not have to wait: the rider can record a refill at any time from the app (**Refill Order**). ## How do I set a weekly or monthly payment plan? With **Subscription Payment Plans** switched on under **Settings → Modules**, each subscription has a **Payment plan** box: 1. Choose **How they pay**: **Pays at each delivery**, **Weekly** or **Monthly**. 2. Enter the **Amount each time**, and the **Day** it is due. For monthly plans, a month without that day collects on its last day. 3. **Next payment due** is worked out from the day. Fill it in only to set a different first date. 4. Press **Save Payment Plan**. On a customer's due date, whoever is using the software is reminded, with a sound you choose and can test under **Settings → Modules → Subscription payment reminder** (**Start reminding from**, **Days ahead**, **Sound**, **Volume**, **Test**). The **Payments due** list at the top of **Subscriptions** shows who owes what. ## How do I collect a subscription payment? In **Payments due**, press **Collect** on the customer's row (needs **Orders → Record Subscription Payment**). The **Collect subscription payment** box asks for: - the **Amount**, filled in from the plan, so type what they actually handed over - the **Method**: **Cash** or **Online** - the **Date** and a **Reference** Press **Record it**. This posts a real payment on the customer's ledger, in your accounts and in the reports, and moves the plan to its next date. Nothing is collected automatically. **Skip** moves a cycle on without collecting anything. ## Frequently asked questions ### How do I make Irsaal deliver LPG to a customer on a schedule? Give the customer a subscription under **Subscriptions** with the **Frequency**, the cylinders per delivery and a start date. Then press **Generate Today's Orders** or **Generate Tomorrow's Orders** to book the orders; they appear in the rider's app. ### Does Irsaal LPG software book subscription orders by itself overnight? No. On an LPG account nothing books them automatically: someone presses **Generate Today's Orders** or **Generate Tomorrow's Orders** (on **Subscriptions** or the **Dashboard**), or **Generate** on **Orders**. Pressing it twice never creates duplicates. (Water accounts do have an overnight run; the LPG panel does not.) ### Tomorrow's subscription orders are missing. What do I do? Press **Generate Tomorrow's Orders** on **Subscriptions**, or **Generate** on **Orders** for that date. It only adds orders that are missing. ### Can a customer pay monthly instead of at each delivery? Yes. Switch on **Subscription Payment Plans** under **Settings → Modules**, set their **Payment plan** to **Monthly** with the amount and day, and collect it with **Collect** when it falls due. ### How do I stop a subscription for a while? Open the subscription, untick **Active subscription** and save. Tick it again to restart. ### I do not see Subscriptions in the menu. The **Subscription System** module is off, your plan does not include it, or your role cannot open it. Switch the module on under **Settings → Modules**, or ask an administrator. ### Subscription ke orders kaise bante hain? "Subscriptions" mein customer, "Frequency", "LPG cylinders / delivery" aur "Start date" likh kar "Save Subscription" dabayen. LPG mein orders khud raat ko nahi bante: "Generate Today's Orders" ya "Generate Tomorrow's Orders" dabayen (Subscriptions ya Dashboard par). Payment plan wale customer ki qist aaye to "Collect" dabayen. ## Khulasa (Roman Urdu) Subscription customer ka pakka schedule hai: rozana, hafte ke kuch din, ya ek din chhor kar, aur har dafa kitne cylinders. "Subscriptions" mein customer, "Frequency", "LPG cylinders / delivery" aur "Start date" likh kar "Save Subscription" dabayen. LPG mein orders apne aap raat ko nahi bante; "Generate Today's Orders" ya "Generate Tomorrow's Orders" dabane se bante hain, aur do baar dabane se double nahi hote. Jo customer hafta war ya mahana payment karta hai, uske liye "Payment plan" set karein aur jab qist aaye to "Collect" dabayen. --- Source: https://irsaalsystems.com/help/lpg-subscriptions — Irsaal Help Center (https://irsaalsystems.com/help).