# Delivery Desk: hand goods over, collect To-Pay freight, door delivery > Find a bilty by number, phone or CNIC, collect To-Pay freight, hand the goods to the receiver, or send a door delivery out with a rider. - Product: Irsaal Goods Transport Software, by Irsaal Software - Section: Daily work - Page: https://irsaalsystems.com/help/transport-delivery-desk - Last updated: 2026-09-25 The **Delivery Desk** in Irsaal Goods Transport Software is where the destination station hands goods to the receiver: the receiver comes with the bilty number and CNIC, the station collects any **To-Pay** freight, and the goods are handed over, or a rider takes a **Door delivery** bilty out to the receiver's address. Open it under **Operations → Delivery Desk** (page **Delivery Desk — Handover**). Seeing it needs **View** on **Delivery Desk (Handover)**, handing over needs **Edit**, collecting To-Pay freight needs the **Collect To-Pay Freight** button permission, and sending a bilty out with a rider needs **Send Out with Rider**. Only the destination station (or the administrator) can hand a bilty over: "Only the destination station can hand this bilty over." ## On this screen: Delivery Desk At the top is one big search box: **Receiver has come? Enter the Bilty No, phone or CNIC**, and **Find**. An exact bilty number goes straight to that bilty's handover page; a phone number, CNIC, name or part of a number lists the matches ("No bilty at this station matches "…"." if none). Four counters are also filters: **Waiting for Receiver**, **Door Delivery Pending**, **Out with Riders** and **Delivered Today**, and a block shows **To-Pay to Collect** (the freight still due on bilties at this station). The table lists **Bilty #**, **Receiver**, **From**, **Pkgs**, **Arrived** (with ":n days waiting" once a bilty has waited three days or more), **Collect** (the amount due, or **Paid**), **Delivery** (**Office** or **Door**) and **Hand Over**. ## How do I hand goods to a receiver? 1. Type the bilty number, phone or CNIC and press **Find**, or press **Hand Over** on a row. The page is **Hand Over — LHR-00012**. 2. Check the details: **Receiver — verify CNIC**, the **Sender**, and the **Goods**. If the goods came short or damaged the page says so ("Arrived short."). 3. If the freight is **TO-PAY** the page shows **Collect from receiver** in large figures; the goods cannot be handed over until it is paid ("Collect Rs … before handing the goods over."). Choose **Received In** (**Cash**, **Bank** or **Card**) and the **Account** (**Station default**). 4. Enter **Handed over to (name)** (required) and the **CNIC of the person collecting**. 5. Press **Collect Rs … & Deliver** (or **Mark Delivered** for a paid bilty). The message reads "Bilty LHR-00012 delivered to Ali." The bilty becomes **Delivered** and closes. The money goes into the destination station's account, and the sender gets the **Delivered** alert if it is on ("Bilty … delivered to … at …"). If you have no **Collect To-Pay Freight** permission the page says "You are not allowed to collect To-Pay freight — ask the station manager." To-Pay freight belongs to the station that booked the bilty. Collecting it at the destination records that the destination station now holds that money for the booking station, in **Station Accounts** ([Station Accounts: the hisaab between stations in Irsaal goods transport](https://irsaalsystems.com/help/transport-station-accounts)). ## How does a door delivery work? A bilty booked as **Door delivery** shows **Door delivery — send out with a rider** on its handover page. Choose a rider (the station's own active riders; **Add a rider** links to **Riders** if none) and press **Send Out**. The bilty becomes **Out for Delivery**, the receiver gets the **Out for door delivery** SMS with the rider's name and number if that alert is on, and the job appears on the rider's **Rider Portal** ([Riders and the Rider Portal in Irsaal goods transport (no rider app)](https://irsaalsystems.com/help/transport-riders-and-rider-portal)). The rider collects any To-Pay amount, enters who received the goods and taps **Confirm & Deliver**; the money stays in the rider's daily ledger until the office approves it. If the rider cannot deliver, **Could not deliver** sends the bilty back to the station with a reason ("Delivery attempt failed — back at the station") and it waits on the desk again. The office can also press **Back at station** on a bilty that is out with a rider. ## Frequently asked questions ### How do I deliver goods to the receiver in Irsaal goods transport software? **Operations → Delivery Desk**, enter the bilty number, phone or CNIC, check the CNIC, collect the To-Pay amount if there is one, type who is taking the goods and press **Collect … & Deliver** (or **Mark Delivered**). ### The receiver has not brought the bilty number. What now? Search by their phone number or CNIC in the Delivery Desk search box, or by name. It lists every bilty at this station that matches. ### Can I hand over goods without collecting the To-Pay freight? No. The software refuses: "Collect Rs … before handing the goods over." The amount must be received in full first. ### Why can't my clerk collect To-Pay freight? The **Collect To-Pay Freight** button permission is off for that role. The ready-made **Booking Clerk** and **Station Manager** roles have it; check **Admin → Roles** ([Users, roles and station permissions in Irsaal goods transport software](https://irsaalsystems.com/help/transport-users-roles-permissions)). ### Why is a bilty not on the Delivery Desk? It has not been unloaded yet (it is still **In Transit**; the receiving station must finish unloading), it is going to another station, or it is already **Delivered**. The desk lists bilties at the destination station that have **Reached Destination** or are **Out for Delivery**. ### How do I send a bilty to the receiver's door? Book it as **Door delivery** (with a door delivery charge). When it arrives, press **Hand Over**, choose a rider and press **Send Out**. The rider works it from the Rider Portal. ### What if the receiver leaves goods for days? The desk shows ":n days waiting" against a bilty once it has waited three days. The bilty terms printed on every bilty ask receivers to collect within 7 days, after which demurrage may be charged (edit the wording under **Settings → Bilty & Challan**). ## Khulasa (Roman Urdu) Receiver aaye to "Operations → Delivery Desk" mein bilty number, phone ya CNIC likh kar "Find" dabayen aur "Hand Over" kholein. CNIC check karein; agar bilty "TO-PAY" hai to poora kiraya pehle wusool karna zaroori hai ("Collect Rs … & Deliver"). "Handed over to (name)" likhein aur bilty "Delivered" ho jati hai. Door delivery ho to "Send Out" se rider chunen; rider "Rider Portal" mein bilty deliver karta hai aur paisa uske daily ledger mein jata hai jise office approve karti hai. Agar rider deliver na kar sake to "Could not deliver" se bilty station par wapis aa jati hai. --- Source: https://irsaalsystems.com/help/transport-delivery-desk — Irsaal Help Center (https://irsaalsystems.com/help).