# Orders, refills and deliveries in Irsaal water delivery software > Book an order, book a delivery for a later day, record a refill at the counter and follow the day's deliveries, step by step. - Product: Irsaal Water Delivery Software, by Irsaal Software - Section: Daily work - Page: https://irsaalsystems.com/help/water-orders-and-deliveries - Last updated: 2026-09-23 In Irsaal Water Delivery Software, an **order** is a delivery that is still to happen, and a **delivery** is one that has happened. Orders are booked on **Operations → Orders → New Order**, or for a coming day with **Book for a Later Day**, and they reach the rider's app straight away. A delivery is recorded by the rider in the app, or in the office on **Refill / Delivery**. Recording it moves the bottles, writes the invoice and puts any unpaid amount on the customer's balance. **Deliveries** lists everything delivered, day by day. ## How do I book an order? 1. Open **Orders** and press **New Order**. 2. Under **Customer**, choose the **Customer**, the **Order Date** and the rider in **Assign Rider (who delivers this)**. **— Customer's own rider —** is the default. The panel shows the customer's **Bottles Held**, what their **Deposit Covers**, their **Security Wallet** and any **Previous Due**. 3. Under **What is the customer ordering?**, choose one of these: - **19 Ltr Bottles**. Enter **How many 19 Ltr bottles?**. **Security Payment (auto, editable)** and **Refill Payment (auto, editable)** fill in from the customer's price. Tick **Security Free** for a customer given bottles without a deposit; nothing is charged, and no later bill asks for one. Tick **Keep this refill rate as this customer's own price** if you changed the refill rate and want it to stick. - **Products** (pets, mineral water and anything else in the catalogue). Press **Add Product** for each line. 4. Under **Billing & Payment**, fill in **Tax Rate (%)** and **Freight (Rs.)** if they apply, then: - the **Payment Method**: **Cash**, **Online / Card** or **Credit (pay later)** - **Deposit Into**, the account the money goes to - the **Paid Amount**. **Mark as fully paid** fills in the whole total, and whatever is not paid goes on the customer's ledger. 5. Tick **Delivery only — the rider just hands it over** if the office has done the whole order. The rider then gets a single **Mark Delivered** button instead of the delivery form. 6. Press **Save Order & Preview Invoice**. The rider gets a task notification as soon as the order is saved. ## How do I book a delivery for a later day? On **Refill / Delivery**, press **Book for a Later Day**: 1. Choose the **Delivery day**: **Today**, **Tomorrow**, **In 2 days** or a date. 2. Choose the **Customer**. 3. Under **How is it billed?**, choose one: - **Order only — rider bills at the door**. Nothing is charged now. The rider counts the empties and makes the bill at the customer's door. - **Priced now**. You know the quantity already. Enter **19 Ltr bottles (if known)**, **Security due**, **Refill charge** and **Paid now**, with its **Payment method** and **Into account**. 4. Pick the **Rider** (**— The customer's own rider —** by default). You can add a **Note for the rider**, such as "Ring the bell twice, the shop opens at 10", and tick **Delivery only** if it applies. 5. Press **Book it**. The booking appears in that rider's **Schedule** in the app under the day you chose. The **Already booked ahead** list at the top of **Refill / Delivery** shows what is waiting. ## How do I record a refill or delivery in the office? Use **Refill / Delivery** for a delivery that has already happened: a walk-in customer, a phone order delivered without the app, or a round recorded afterwards. 1. **Against pending order**: pick the customer's open order, or **— None (walk-in refill) —**. 2. Choose the **Customer**, and the rider under **Delivered By (Rider)**. For a counter sale, choose **— Recorded at the counter (no rider) —**. Cash and empties a rider collects stay on that rider's name until you approve their daily ledger, while a counter sale's money and stock land at once. 3. Under **Bottle Movement**, enter: - **19 Ltr Delivered (refilled given)** - **Empty Collected (taken back)**. It matches the delivered number by itself, so change it if the customer keeps some. - **Damaged Returned**. The damage penalty is taken from the customer's security wallet. 4. Add any **Pets Sold (optional)** with **Add Pet**. 5. Under **Bill**, choose the **Payment Method** (**Cash**, **Online / Card** or **Credit (add to ledger)**) and the **Amount Collected**. What is not collected goes on the customer's ledger. 6. Press **Record Refill / Delivery**. ## What does the rider do with an order? The order appears on the rider's **Route** tab in the Irsaal Rider app. At the door they: 1. Enter **19L Delivered (full)**, **Empty Collected** and **Damaged Returned**. 2. Take the payment as **Cash**, **Online** or **Credit**. 3. Press **Save Refill & Print Invoice**, or **Confirm Delivery** for an order already paid. The invoice prints on a Bluetooth printer or is shared. A rider can also **Skip** a stop with a reason. See [Irsaal Rider app for water delivery riders: complete guide](https://irsaalsystems.com/help/water-rider-app). ## How do I follow the day's orders? **Orders** shows one day at a time: the date is in the heading, and you can change it with the **Date** filter. Each row shows the **Order #**, **Customer**, **Route / Rider**, **Items**, **Total**, **Due**, who created and delivered it, and its **Status**: **pending**, **delivered**, **skipped** or **cancelled**. Filter by **Status**, **Route** or **Created by role**. **Generate** books that day's orders from customers' subscriptions (see [Subscriptions and payment plans in Irsaal water delivery software](https://irsaalsystems.com/help/water-subscriptions)). **Skip** marks an order as not needed. **Deliveries** lists what was actually delivered, filtered by **Date** and **Rider**. **View** opens a delivery with its **Bottle Movement**, **Pets Sold**, **Invoice Breakdown** and **Wallet Impact**. ## Can I change an order after saving it? Yes. Open it and edit it. For an order that has already been billed, the software reverses the original deposit, stock and receivable, and posts them again from what you save. The order keeps its number, and **Update Order & Reissue Invoice** issues its invoice again. ## Frequently asked questions ### How do I create an order in Irsaal water delivery software? Open **Orders → New Order**. Choose the customer and rider, enter the number of 19 Ltr bottles or add products, set the payment, and press **Save Order & Preview Invoice**. The rider is notified at once. ### What is the difference between New Order and Refill / Delivery? **New Order** books something still to be delivered. **Refill / Delivery** records a delivery that has already happened. It moves the bottles and bills at once. ### How does the rider know about a new order? The rider's app shows it on **Route** (for today) or **Schedule** (for later days), and the rider gets a notification when the order is saved. ### A customer only pays part. What happens to the rest? The unpaid part goes on the customer's **Account Ledger**. It shows as their balance and is collected later with **Add Payment**, or by the rider with **Collect Payment**. ### What is a delivery-only order? An order the office has fully prepared and billed. The rider only hands it over and taps **Mark Delivered**. The bottles still move, and it still lands on the rider's daily ledger. ## Khulasa (Roman Urdu) Order woh delivery hai jo abhi honi hai, aur delivery woh jo ho chuki. "Orders → New Order" mein customer, rider, bottles ki tadaad aur payment likh kar "Save Order & Preview Invoice" dabayen; rider ko foran notification chali jati hai. Aane wale din ke liye "Refill / Delivery" par "Book for a Later Day" istemal karein. Jo delivery ho chuki ho (counter ya bina app), use "Refill / Delivery" mein darj karke "Record Refill / Delivery" dabayen. Jo raqam na mile, woh customer ke khate mein chali jati hai. --- Source: https://irsaalsystems.com/help/water-orders-and-deliveries — Irsaal Help Center (https://irsaalsystems.com/help).