# Subscriptions and payment plans in Irsaal water delivery software > Give customers a standing delivery schedule, generate the day's orders from it, and collect weekly or monthly subscription payments. - Product: Irsaal Water Delivery Software, by Irsaal Software - Section: Daily work - Page: https://irsaalsystems.com/help/water-subscriptions - Last updated: 2026-09-23 A subscription in Irsaal Water Delivery Software is a customer's standing delivery schedule: every day, on certain days of the week, or every other day, with a set number of 19 Ltr bottles. It lives under **Operations → Subscriptions** (also the **Subscriptions** tab on **Orders**). The software books the orders from it by itself, so they reach the rider's app without anyone typing them. A subscription can also have a **Payment plan** for customers who pay weekly or monthly instead of at each delivery. ## How do I set up a customer's subscription? 1. Open **Subscriptions**. The **Add / Edit Subscription** form is on the page. 2. Choose the **Customer**. 3. Choose the **Frequency**: - **Daily**: every day. - **Weekly**: on the weekdays you tick under **Days**. - **Alternate days**: every other day. - **Custom days**: the weekdays you tick under **Days**. 4. Enter **19 Ltr / delivery**, the bottles on each visit, and the **Start date**. 5. Leave **Active subscription** ticked, and press **Save Subscription**. The customer's card then shows the schedule under **Subscription**. To pause a subscription without losing it, untick **Active subscription** and save again. ## How are the orders made from subscriptions? The software books the next day's orders from active subscriptions overnight. You can also do it at any time on **Subscriptions** with **Generate Today's Orders** or **Generate Tomorrow's Orders**, or with **Generate** on the **Orders** screen for the date shown. Generating twice does not double the orders. If tomorrow's orders are not on the **Orders** screen in the morning, press **Generate Tomorrow's Orders**. The rider's app picks them up when it next refreshes. A customer who runs out early does not have to wait for their day. The rider can deliver a refill at any time from the app, and every-other-day schedules then count on from that delivery. ## How do I set a weekly or monthly payment plan? With **Subscription Payment Plans** switched on under **Settings → Modules**, each subscription has a **Payment plan** box: 1. Choose **How they pay**: **Pays at each delivery**, **Weekly** or **Monthly**. 2. Enter the **Amount each time**, and the **Day** it is due. For monthly plans, a month without that day collects on its last day. 3. **Next payment due** is worked out from the day. Fill it in only to set a different first date. 4. Press **Save Payment Plan**. On a customer's due date, whoever is using the software is reminded, with a sound you choose and can test under **Settings → Modules → Subscription payment reminder**. The **Payments due** list at the top of **Subscriptions** shows who owes what. ## How do I collect a subscription payment? In **Payments due**, press **Collect** on the customer's row. The **Collect subscription payment** box asks for: - the **Amount**, which is filled in from the plan, so type what they actually handed over - the **Method**: **Cash** or **Online** - the **Date** and a **Reference** Press **Record it**. This posts a real payment on the customer's ledger, in your accounts and in the reports, and moves the plan to its next date. Nothing is collected automatically. **Skip** moves a cycle on without collecting anything. ## Frequently asked questions ### How do I make Irsaal deliver water to a customer every day automatically? Give the customer a subscription under **Subscriptions** with **Frequency** set to **Daily**, the bottles per delivery and a start date. The software books their order for each day, and it appears in the rider's app. ### Tomorrow's subscription orders are missing. What do I do? Press **Generate Tomorrow's Orders** on **Subscriptions**, or **Generate** on **Orders** for that date. It only adds orders that are missing. ### Can a customer pay monthly instead of at each delivery? Yes. Switch on **Subscription Payment Plans** under **Settings → Modules**, set their **Payment plan** to **Monthly** with the amount and day, and collect it with **Collect** when it falls due. ### How do I stop a subscription for a while? Open the subscription, untick **Active subscription** and save. Tick it again to restart. ### I do not see Subscriptions in the menu. The **Subscription System** module is off, or your role cannot open it. Switch it on under **Settings → Modules**, or ask an administrator. ## Khulasa (Roman Urdu) Subscription customer ka pakka schedule hai: rozana, hafte ke kuch din, ya ek din chhor kar, aur har dafa kitne bottles. "Subscriptions" mein customer, "Frequency", "19 Ltr / delivery" aur "Start date" likh kar "Save Subscription" dabayen. Software khud agle din ke orders bana deta hai, aur "Generate Tomorrow's Orders" se aap khud bhi bana sakte hain. Jo customer hafta war ya mahana payment karta hai, uske liye "Payment plan" set karein aur jab qist aaye to "Collect" dabayen. --- Source: https://irsaalsystems.com/help/water-subscriptions — Irsaal Help Center (https://irsaalsystems.com/help).