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Before you write
The three things most people are about to ask.
How long does it take to set up?
A working account takes about an hour: create the business, add your products and rates, import or enter customers, define routes and add riders. Most businesses run their first real round in Irsaal the next morning. The part that takes longest is the one worth doing carefully — counting how many bottles each customer is currently holding, because that opening balance is what every later reconciliation is measured against.
Do my riders need training to use the app?
Very little. The rider app shows one round as an ordered list of stops, and each stop asks three questions: how many delivered, how many empties collected, how much paid. Riders who have never used business software before are typically working independently within a day or two. The office panel takes longer to learn, but only the office needs to learn it.
Is my business data private from other businesses using Irsaal?
Yes. Each business gets an isolated workspace. Customers, rates, riders, invoices and reports belong to one business and are never visible to another — there is no shared customer list and no cross-business reporting. Inside your own workspace you control who sees what: staff logins carry per-section permissions, so a data-entry user can be given orders without being given financial reports.
Can customers place orders themselves?
Yes. Each business can switch on a customer-facing online storefront where its own customers order without phoning the office. Orders placed there land in the same queue as orders taken by phone and go out on the same round. WhatsApp notifications can be sent for order confirmation, delivery and payment, which in Pakistan is the channel customers actually read.
Does Irsaal work in Urdu?
The interface is in English, and Urdu text is fully supported throughout — customer names, addresses, area names and notes can all be entered and printed in Urdu, and they appear correctly on invoices. Support is available in both English and Urdu.
What reports does Irsaal produce?
Irsaal ships sixteen reports covering both sides of the business: daily and monthly sales, deliveries by route and by rider, bottle position and bottle losses, customer ledgers and ageing recovery, rider cash and rider performance, purchases and supplier balances, stock movement, expenses by category and payroll. All of them export, because the accountant will ask for a file.
Still deciding? Read every question we get asked, or ask us yours directly.