Service Delivery Policy
What you receive when you subscribe, and when you receive it.
What is being sold
Irsaal is software you use over the internet. Nothing physical is shipped. A subscription buys the right to use a private workspace on the platform, for the business named on the account, for the period paid for.
When it starts
A workspace is created the moment you sign up, before any payment, and the 14-day trial begins immediately with every feature switched on. When a payment is approved the plan is applied to the account, normally within one working day of the transfer being confirmed and often within the hour.
How the mobile apps are supplied
The rider app is downloaded from the app store, or installed straight from your own panel. There is nothing extra to buy: it signs in against the same workspace with the rider's own login, on any number of phones the plan allows.
Where we serve
Pakistan, priced in PKR, with Asia/Karachi as the working timezone and Urdu available throughout the rider app. The software works anywhere with an internet connection, but support hours, currency and the payment methods on the invoice are built around Pakistan.
What is included in every plan
Hosting, daily backups, every update released while you are subscribed, and support. There is no separate licence fee, no per-installation charge and no cost to move to a larger plan beyond the price difference.
Paying
Invoices are raised in the panel under My account → Payments and paid by bank transfer or to one of the mobile wallet accounts listed on the invoice. Upload the receipt against the invoice and the account is updated once it is checked.
If something is not delivered
Write to support@irsaal.pk. See also the service level page and the refund policy.