Refund Policy

The short version

We do not generally refund a period that has already begun. If the service was unusable for a meaningful stretch through our fault, write to us — we would rather sort it out than argue about it.

The free trial

There is nothing to refund. No payment details are taken to begin a trial, and nothing bills itself when one ends.

A subscription you have paid for

• Cancel at any time. Your account runs to the end of the period you have paid for.
• We do not refund the unused part of a period you chose to leave early.
• If we end your account for a reason that is not your fault, we refund the unused part.
• If we raise our prices and you do not accept the increase, we refund any period you have paid for and not used.

The setup fee

Where a plan carries a one-off setup charge, it pays for work we do once — importing your customer book, configuring your rates, training your staff. Once that work has been done it is not refundable. If you cancel before we start it, it is refunded in full.

Duplicate and mistaken payments

Paid twice, or paid the wrong amount? Tell us and we will refund the difference. There is no time limit on this and we will not make you argue for it.

How to ask

Write to us with your account name and what happened. We answer within a working day, and a refund we agree to is sent back the way it came, usually within seven days.