You can reach Irsaal Software, the company behind Irsaal, by email at info@irsaalsystems.com, by phone or WhatsApp at +92 345 6703860, or through the message form on the contact page. A business that already uses Irsaal can also raise a complaint from inside the software — profile menu → Complaints — attach screenshots, and follow every step of what is done about it. Support is given in English and Urdu, and a person answers, usually within a working day.
How do I contact Irsaal sales?
If you are choosing software and want to ask whether Irsaal fits your business, or to see it working on a real round:
- Email: info@irsaalsystems.com
- Phone and WhatsApp: +92 345 6703860 — or message us directly on WhatsApp +92 345 6703860
- Message form: the contact page asks for your name, email and message, and optionally your phone, company, city and subject. It goes to a person, not a queue.
- Office: Circular Road, Daska, Punjab 51010, Pakistan
The quickest way to judge the software is the 14-day free trial: it is the full product, no card is asked for, and everything you enter stays when you continue.
How do I get support if I already use Irsaal?
Use the complaint desk inside the software. It keeps your account details attached, lets you send screenshots, and shows you who is handling the complaint and what they did.
- Open the profile menu — your name, at the top right of the panel — and press Complaints. The Complaints List screen opens.
- Press Raise a complaint. Your account details are filled in for you and cannot be changed.
- Choose the Category, then what it is Specifically. The categories are Billing & payments, Software fault, Rider mobile app, Store front & online orders, WhatsApp & messages, Account & access, Service & support and Something else.
- Write a Subject — one line — and the Details: what happened, when, and what you expected instead. Dates, invoice numbers and names help settle it faster.
- Attach screenshots under Attachments (optional): pictures or a PDF, up to 5 files, each under 2 MB. A photo of the screen is usually worth a page of description.
- Press Submit complaint. It appears in your Complaints List, where you can read every reply and answer back. A red number on Complaints in the profile menu means we have asked you for something.
For a quick question, email or WhatsApp works just as well. Say which business the question is about and, if you can, send a screenshot of the screen you are on.
Support hours and target response times are set out in Support Policy, and availability in Service Level & Uptime.
What should I have ready when I call support?
Open the profile menu. At the top of it are your Account ID and your Support PIN, with your current Plan. Read the Account ID and Support PIN out when you call or message — they are how support finds your account and knows the request is really from you.
It also helps to know:
- which screen you were on — its name in the menu, or a screenshot;
- what you pressed, and what you expected to happen;
- the customer, order or invoice number involved, if there is one.
How do I contact Irsaal about a payment or an invoice?
Open the invoice under profile menu → Payments. If you have paid and the plan has not switched on, raise a complaint under Billing & payments → Payment made but not credited and attach the payment slip. If your account is closed for an unpaid invoice, the screen that tells you so has View and pay and Email us buttons, and Payments stays open so you can pay.
How do I ask for my account or data to be deleted?
Use the account deletion form. It works without signing in. You confirm the request from a link emailed to you, a person reviews it, and there is a 14-day cooling-off period before anything is deleted, so a request made by mistake can still be stopped.
Can I report a security problem?
Yes. Email info@irsaalsystems.com with what you found. The site's security contact is also published, in the standard format, at /.well-known/security.txt.
Frequently asked questions
What is Irsaal's contact number?
Irsaal's phone and WhatsApp number is +92 345 6703860. You can also email info@irsaalsystems.com.
What is Irsaal's email address?
Email info@irsaalsystems.com. For a business already using the software, the complaint desk inside the panel (profile menu → Complaints) keeps your account details and screenshots with the request.
Where is Irsaal based?
Irsaal is made by Irsaal Software, at Circular Road, Daska, Punjab 51010, Pakistan. The software itself is online, so it is used by businesses across Pakistan.
Does Irsaal give support in Urdu?
Yes. Support is given in English and Urdu, by email, phone, WhatsApp and through the complaint desk.
How fast does Irsaal support answer?
A person answers, usually within a working day. Payments submitted on an invoice are normally confirmed within a working day as well.
Can I send a screenshot of my problem?
Yes. Attach up to 5 pictures or PDFs to a complaint (profile menu → Complaints → Raise a complaint), or send the screenshot on WhatsApp to +92 345 6703860.
Khulasa (Roman Urdu)
Irsaal se rabte ke liye email karein: info@irsaalsystems.com, ya phone/WhatsApp karein: +92 345 6703860. Website par contact page ka form bhi hai. Agar aap pehle se Irsaal chala rahe hain to panel mein upar daayen apne naam wala menu kholen → Complaints → Raise a complaint, masla likhen aur screenshot lagayen. Call karte waqt usi menu mein likha Account ID aur Support PIN bata dein. Support English aur Urdu dono mein milti hai.