Live Tracking in Irsaal Milk Shop Software is the office's map of where milk riders are, the path each has taken, and every door on their round with proof of where it was marked. Open it under Daily Operations → Live Tracking. The page is headed Live Rider Tracking ("Where every rider is on today's rounds, the path they took, and proof of where each door was marked"). It also holds the Delivery check, the rule that decides whether a rider may mark a delivery away from the customer's pinned door. Live Tracking is a paid add-on ("Live rider tracking, trails & delivery proof", part of Business), and a role needs the View right on Live Tracking. The screen is shared with the water and LPG products, so it looks and works the same.
What does the Live Tracking screen show?
- The toolbar. A status line (Live · updated …, or History for a past day), the count of riders online, a date picker, Today, a refresh button and Delivery check. The screen refreshes itself every 15 seconds while it is open.
- Rider chips. One per active rider, with a status and the doors done out of the doors on the round ("3/8"): Online (heard from in the last 3 minutes), Idle (within 20 minutes), Offline, Last position (when you pick a past day) and No app login.
- The map. The rider's position, the path they took, each delivery stop, and a legend: Rider, Delivery stop, Completed, Not delivered / away from pin. Follow rider keeps the map on them; Centre map and Google Maps help you look closer.
- The rider card. Name and Rider ID, the current location (Lat, Lng), Last update, Total distance today, Deliveries today, and Speed & battery.
- Delivery Records. A table of the rider's doors for the day with tabs All, Delivered, Pending and Location issues. The columns are #, Customer, Order no. (for milk this reads "Morning round" or "Evening round"), Items (for example "Cow Milk 2 L"), Delivery address, Time, Status and Location proof.
Pick another day with the date picker to replay where a rider went. A rider appears once they are added on Management → Riders and sign in to the Irsaal Rider app; only the rider's phone reports a position. A rider with no login shows No app login ("This rider has no app login, so the phone reports nothing."), and one whose app has sent nothing shows "The rider app has sent no location today." A rider working in the web Rider Portal does not report a position.
If the map does not draw the message is "Google Maps could not be reached. Check the internet connection and refresh." or "The map could not be loaded." If the page says "Live tracking is not part of your plan.", the plan does not include the add-on. The map is provided with the software; there is no Google key to enter.
What is location proof?
Each time a rider marks a door, the phone saves where it was, how accurate the reading was (Phone accuracy ± … m) and how far that was from the customer's pinned door. The Location proof column shows it:
| Proof | Meaning |
|---|---|
| At the door | The phone was within the allowed distance of the pin. |
| Away from the pin | It was marked further away. The row is flagged under Location issues. |
| No pin to check | The customer's door has not been pinned, so there was nothing to measure against. |
| No location sent | The phone sent no position. |
| Mock location | A fake-location app reported the position. |
| Sent later, from a phone that had no signal at the door. | The mark was queued offline and synced afterwards. It is never lost; it is flagged if it was away from the pin. |
Press the proof to see the customer's pinned door and where the rider's phone was on a map, with Open in Google Maps. A door is one proof per round: marking it again (the rider corrected the litres, or the office sent the round back) replaces the earlier proof for the same visit.
How do I share a delivery proof with a customer?
For a customer who says "the milkman never came", press Share with customer on the row. A Share delivery proof box opens with a message and a link: Copy message, send it on WhatsApp, or use Open page to look at it yourself. Whoever opens the link sees that one delivery on a map: when it was marked, where the rider's phone was and where the customer's door is. Nothing else about your shop. Asking again returns the same link. Sharing needs the Share Delivery Proof with a Customer button permission on Live Tracking.
Where do I set how close a rider must be?
Press Delivery check and choose the Delivery location check:
- Strict — deliveries only at the customer's pinned location. This is the default. A rider cannot mark a pinned customer's door unless the phone is at the door. A phone that sends no position, or a mock location, is refused too, and the app says Not at the door yet.
- Record only — allow, but flag deliveries marked away from the pin. Every delivery goes through, and those away from the pin are flagged in the records.
- Off — do not check where deliveries are marked. Nothing is checked. The spot is still recorded when the phone sends it.
Then set Counts as "at the door" within (metres): 100 m by default, from 25 to 1,000 m. The phone's own accuracy is allowed for, up to 50 m extra. Press Save rules. The message "Delivery location rules saved. Riders get them the next time the app refreshes." confirms it. Changing the rules needs the Change Delivery Location Rules button permission; without it the fields are locked.
A customer whose door has not been pinned can always be marked: the rider is asked to pin it. Marks sent later from a phone that had no signal are never refused. Doors are pinned by riders, not by the office: in the app (Location → Pin it) or in the web Rider Portal (Update Pin / Photo), when Customer Maps & Premises Photos is on (Settings and modules in Irsaal milk shop software). The customer's own form shows the Verified Delivery Location once a rider has pinned it, and the Customers list shows a green pin (or a grey "Not pinned yet").
Frequently asked questions
How do I see where my milk riders are in Irsaal?
Open Daily Operations → Live Tracking. Each rider with the app open and location on appears on the map as Online, Idle or Offline. Pick a rider to see their path and doors, and pick another day to replay it.
Rider kahan hai, kaise dekhen?
"Daily Operations → Live Tracking" kholen. Jis rider ki app chal rahi ho aur location on ho woh map par nazar aata hai. Rider ko chunen to uska raasta aur aaj ke darwaze dikhte hain; tareekh badal kar purana din bhi dekh sakte hain.
Why does Live Tracking say "No app login"?
The rider has no login for the Irsaal Rider app, so the phone reports nothing. Give them a real Login Email and Password on Management → Riders (Can a rider add a customer in the Irsaal milk app? Riders and permissions).
Why does my rider show Offline when the app is open?
The app reports a position about every 15 seconds while location is on. Offline means nothing was heard in the last 20 minutes: the phone has no signal, location is off, or the app was closed. The app cannot be used without location on. See Irsaal Rider app for milk riders: complete guide.
Can a customer see where my rider is?
No. A customer can only open a proof link you share: one delivery, marked at one moment, with the rider's phone position at that time and the customer's own pinned door.
How do I stop riders marking deliveries from the next street?
Leave Delivery check on Strict, and make sure customers' doors are pinned. Riders pin them the first time they visit a door, from the app or the web Rider Portal. Until a door is pinned, the rider can mark it from anywhere.
Khulasa (Roman Urdu)
"Daily Operations → Live Tracking" mein har milk rider ki jagah, uska raasta aur har darwaze ka location proof nazar aata hai. Rider "Online", "Idle" ya "Offline" dikhta hai. Delivery ke waqt phone ki jagah aur customer ke pin kiye darwaze ka fasla proof mein likha hota hai ("At the door", "Away from the pin"). Kisi customer ko "Share with customer" se ek link bhej sakte hain jo sirf wohi delivery dikhata hai. "Delivery check" se tay hota hai ke rider sirf darwaze par delivery mark kare (Strict, default), ya door bhi ho to sirf flag lage (Record only), ya koi check na ho (Off); fasla 25 se 1,000 meter, default 100. Live Tracking plan ka add-on hai aur sirf app wale riders ki location dikhti hai.