In Irsaal Goods Transport Software, riders do two jobs: door deliveries (taking an arrived bilty to the receiver's address) and pickups (collecting goods from a sender who booked online). Transport riders do not use the Irsaal Rider app. They sign in to a web Rider Portal in any phone browser, see their jobs, collect To-Pay freight, log road expenses and hand their day over to the office, which approves it under Customers & Riders → Riders Ledger. This guide covers adding a rider on the Riders screen, the Rider Portal, and the daily ledger and its approval.
How does a rider sign in?
A rider signs in on the normal web sign-in screen with an email and password, or with a PIN on the sign-in screen's PIN tab (How to sign up and log in to Irsaal, and reset a password). A rider's login opens on the Rider Portal and shows nothing else: the Rider role only has the Rider Portal rights. If a transport login is typed into the Irsaal Rider app for water, LPG and milk, the app hands it to the web instead. A login not linked to a rider profile sees "No rider profile is linked to your account": ask the administrator to open Riders and enable portal login on the profile.
On this screen: Riders
Open Customers & Riders → Riders (page Riders — Pickup & Door Delivery, needs View on Riders). It shows Available (n) and Busy (n) counts, and an Add Rider button (with "N / N — Upgrade" if the plan caps riders). Each rider is a card with name, vehicle (Vehicle N/A if blank), status, phone, the station, how many bilties they have out for delivery, Portal login enabled, and Edit and delete buttons.
How do I add a rider with a login?
- Press Add Rider. Fill in Name (required), Phone, Vehicle Type (for example Motorcycle), Vehicle No, CNIC, Station (Any station or one) and Status (Available, Busy or Off), plus Notes. Keep Active ticked.
- Tick Enable rider portal login ("Lets the rider log in (by PIN or email) to see their deliveries & collect COD."). Then set Login Email (optional), Password (for email login; leave blank to keep when editing) and Login PIN (No PIN — email and password only, or Issue a 4-digit / 6-digit PIN; picked at random, never a run like 1234, shown once after saving).
- Press Save. The message is "Rider added successfully."
A rider's role is fixed as Rider. Deleting a rider ("Rider deleted.") also switches off their portal login. Unticking Enable rider portal login switches the login off and keeps the history. When a bilty is sent out, only riders posted to the destination station (or set to Any station) are offered.
What does a rider see and do in the Rider Portal?
The portal is headed My Jobs. Tabs Pending, Today and All filter the list, and a card shows Cash to hand over, Expenses and a link to My Ledger.
- Pickups. Online bookings the office assigned to the rider for pickup: the rider goes to the sender and taps Goods Picked Up ("Pickup … marked as collected — hand the goods over at the station."), then brings the goods to the station to be booked (Company website, online booking and Online Users in Irsaal goods transport).
- Door Deliveries. Bilties the station sent out with the rider (Out for Delivery), with "From :station", the packages and what is due. For a To-Pay bilty the rider taps Collect & Deliver, chooses the Method (Cash or Bank transfer), the Amount, Received by and CNIC, and presses Confirm & Deliver. The bilty becomes Delivered ("Bilty … marked as delivered."). A To-Pay bilty cannot be delivered before the money is recorded ("Collect Rs … first — this bilty is To-Pay."), and the rider cannot record more than is due ("Amount exceeds the remaining balance of …").
- Not delivered. If the receiver cannot be reached, the rider taps Not Delivered (or Could not deliver — bring back to station on the bilty page), types Why could it not be delivered?, and the bilty goes back to the station ("Bilty … is going back to the station.") and waits on the Delivery Desk again (Delivery Desk: hand goods over, collect To-Pay freight, door delivery).
A rider can only open bilties assigned to them ("Bilty … is no longer assigned to you — the list has been refreshed.").
How does the rider's daily ledger work?
Money a rider collects does not go straight into the station's accounts. It goes into the rider's daily ledger under My Ledger: Total collected (Cash, Bank, Card), Expenses and Cash to hand over (collections less expenses). The rider can:
- Add Expense (fuel, air, repair): a description ("e.g. Fuel, air, repair…") and an amount. It needs the Add Expense to Daily Ledger button permission on Rider Portal (ticked for the ready-made Rider role) and the Expenses add-on on the plan. An expense cannot be removed once added; a mistake is corrected by an administrator before approval ("Expenses are deducted from your collected cash when the admin approves the ledger.").
- Submit Ledger (Submit Update, Submit This Day): hands the day to the office. The message is "Ledger submitted for approval. Hand over Rs … cash at the station." A rider may submit more than once a day: anything collected after a hand-over goes over later as an update ("You can keep collecting — anything new goes over as an update."). Days left unsubmitted show under Days not handed over yet and go over together, each with its own date.
How does the office approve a rider's ledger?
Open Customers & Riders → Riders Ledger (Riders Ledger: "Tap a rider to see his daily ledger — collections, expenses and approval."). Each rider shows Collected, Expenses and Net Cash, with a count of ledgers waiting for approval. Open a rider to see Ledger waiting for approval with Cash, Bank, Card, Expenses and Cash to collect and the entries (Time, Type, Detail, Method, Amount).
- Approve Ledger (or Approve Update): posts the collections into the station's cash, bank and card accounts on the day they were collected, and books each expense under Rider Expenses. The message is "Ledger approved — collections posted to accounts and expenses deducted." Needs the Approve / Send Back Ledger button permission.
- Send Back to Rider: enter a Reason ("What should the rider fix?"); the entries go back so the rider can fix and hand over again ("Ledger sent back to the rider.").
- Correct Expense: an expense can be edited or deleted until the hand-over it belongs to is approved (needs Edit or Delete on Riders Ledger). A collection cannot be edited: "A collection follows its bilty." After approval: "This expense is already approved — it has been booked and can no longer be changed."
The rider's collections also appear on the bilty as "with rider, not yet approved" until the office approves. If the cash book and the drawer disagree, check that every rider hand-over was approved: a rider's cash reaches the account only on approval (Cash Book, bank accounts, transactions and expenses in Irsaal goods transport).
Frequently asked questions
Does Irsaal goods transport have a rider app?
No. Transport riders use the web Rider Portal in a phone browser. Water, LPG and milk businesses use the Irsaal Rider app.
How do I give a rider access to door deliveries?
Add them on Customers & Riders → Riders with Enable rider portal login, set a Login Email and Password or issue a Login PIN, and send them to the web sign-in address. Then, on the bilty's handover page, choose them under Send Out.
Where does the money a rider collects go?
Into the rider's daily ledger. It reaches the station's accounts only when the office presses Approve Ledger on Riders Ledger.
The rider says "No rider profile is linked to your account".
The login exists but its rider profile was deleted or re-created. Open Riders, edit the rider (or add them again) and enable Enable rider portal login, then sign in with the new credentials.
Can a rider edit or remove an expense?
No. Once added, only an administrator can correct or delete it, and only until the hand-over is approved.
Rider ko delivery kaise dein?
"Operations → Delivery Desk" mein bilty kholein, "Hand Over" par "Door delivery" ke neeche rider chunen aur "Send Out" dabayen. Rider ke "Rider Portal" ke "Door Deliveries" mein bilty aa jati hai.
Khulasa (Roman Urdu)
Transport ke riders ke liye Irsaal Rider app nahi hai; woh phone ke browser mein web "Rider Portal" istemal karte hain (email/password ya PIN se). "Customers & Riders → Riders" mein "Enable rider portal login" ke sath rider banayen. Rider "Door Deliveries" mein bilty deliver karta hai (To-Pay ho to "Collect & Deliver" se paisa likhta hai), aur "Pickups" mein online booking ka samaan "Goods Picked Up" se uthata hai. Rider ka jama kiya hua paisa seedha station ke account mein nahi jata, pehle uske "My Ledger" mein jata hai; office "Riders Ledger" mein "Approve Ledger" dabaye to account mein lagta hai. Rider apna kharcha ek dafa likh de to khud nahi mita sakta.