The Delivery Desk in Irsaal Goods Transport Software is where the destination station hands goods to the receiver: the receiver comes with the bilty number and CNIC, the station collects any To-Pay freight, and the goods are handed over, or a rider takes a Door delivery bilty out to the receiver's address. Open it under Operations → Delivery Desk (page Delivery Desk — Handover). Seeing it needs View on Delivery Desk (Handover), handing over needs Edit, collecting To-Pay freight needs the Collect To-Pay Freight button permission, and sending a bilty out with a rider needs Send Out with Rider. Only the destination station (or the administrator) can hand a bilty over: "Only the destination station can hand this bilty over."
On this screen: Delivery Desk
At the top is one big search box: Receiver has come? Enter the Bilty No, phone or CNIC, and Find. An exact bilty number goes straight to that bilty's handover page; a phone number, CNIC, name or part of a number lists the matches ("No bilty at this station matches "…"." if none). Four counters are also filters: Waiting for Receiver, Door Delivery Pending, Out with Riders and Delivered Today, and a block shows To-Pay to Collect (the freight still due on bilties at this station). The table lists Bilty #, Receiver, From, Pkgs, Arrived (with ":n days waiting" once a bilty has waited three days or more), Collect (the amount due, or Paid), Delivery (Office or Door) and Hand Over.
How do I hand goods to a receiver?
- Type the bilty number, phone or CNIC and press Find, or press Hand Over on a row. The page is Hand Over — LHR-00012.
- Check the details: Receiver — verify CNIC, the Sender, and the Goods. If the goods came short or damaged the page says so ("Arrived short.").
- If the freight is TO-PAY the page shows Collect from receiver in large figures; the goods cannot be handed over until it is paid ("Collect Rs … before handing the goods over."). Choose Received In (Cash, Bank or Card) and the Account (Station default).
- Enter Handed over to (name) (required) and the CNIC of the person collecting.
- Press Collect Rs … & Deliver (or Mark Delivered for a paid bilty). The message reads "Bilty LHR-00012 delivered to Ali."
The bilty becomes Delivered and closes. The money goes into the destination station's account, and the sender gets the Delivered alert if it is on ("Bilty … delivered to … at …"). If you have no Collect To-Pay Freight permission the page says "You are not allowed to collect To-Pay freight — ask the station manager."
To-Pay freight belongs to the station that booked the bilty. Collecting it at the destination records that the destination station now holds that money for the booking station, in Station Accounts (Station Accounts: the hisaab between stations in Irsaal goods transport).
How does a door delivery work?
A bilty booked as Door delivery shows Door delivery — send out with a rider on its handover page. Choose a rider (the station's own active riders; Add a rider links to Riders if none) and press Send Out. The bilty becomes Out for Delivery, the receiver gets the Out for door delivery SMS with the rider's name and number if that alert is on, and the job appears on the rider's Rider Portal (Riders and the Rider Portal in Irsaal goods transport (no rider app)). The rider collects any To-Pay amount, enters who received the goods and taps Confirm & Deliver; the money stays in the rider's daily ledger until the office approves it. If the rider cannot deliver, Could not deliver sends the bilty back to the station with a reason ("Delivery attempt failed — back at the station") and it waits on the desk again. The office can also press Back at station on a bilty that is out with a rider.
Frequently asked questions
How do I deliver goods to the receiver in Irsaal goods transport software?
Operations → Delivery Desk, enter the bilty number, phone or CNIC, check the CNIC, collect the To-Pay amount if there is one, type who is taking the goods and press Collect … & Deliver (or Mark Delivered).
The receiver has not brought the bilty number. What now?
Search by their phone number or CNIC in the Delivery Desk search box, or by name. It lists every bilty at this station that matches.
Can I hand over goods without collecting the To-Pay freight?
No. The software refuses: "Collect Rs … before handing the goods over." The amount must be received in full first.
Why can't my clerk collect To-Pay freight?
The Collect To-Pay Freight button permission is off for that role. The ready-made Booking Clerk and Station Manager roles have it; check Admin → Roles (Users, roles and station permissions in Irsaal goods transport software).
Why is a bilty not on the Delivery Desk?
It has not been unloaded yet (it is still In Transit; the receiving station must finish unloading), it is going to another station, or it is already Delivered. The desk lists bilties at the destination station that have Reached Destination or are Out for Delivery.
How do I send a bilty to the receiver's door?
Book it as Door delivery (with a door delivery charge). When it arrives, press Hand Over, choose a rider and press Send Out. The rider works it from the Rider Portal.
What if the receiver leaves goods for days?
The desk shows ":n days waiting" against a bilty once it has waited three days. The bilty terms printed on every bilty ask receivers to collect within 7 days, after which demurrage may be charged (edit the wording under Settings → Bilty & Challan).
Khulasa (Roman Urdu)
Receiver aaye to "Operations → Delivery Desk" mein bilty number, phone ya CNIC likh kar "Find" dabayen aur "Hand Over" kholein. CNIC check karein; agar bilty "TO-PAY" hai to poora kiraya pehle wusool karna zaroori hai ("Collect Rs … & Deliver"). "Handed over to (name)" likhein aur bilty "Delivered" ho jati hai. Door delivery ho to "Send Out" se rider chunen; rider "Rider Portal" mein bilty deliver karta hai aur paisa uske daily ledger mein jata hai jise office approve karti hai. Agar rider deliver na kar sake to "Could not deliver" se bilty station par wapis aa jati hai.