Live Tracking in Irsaal LPG Cylinder Delivery Software is the office's map of where LPG riders are, the path each has taken, and every stop on their round with proof of where it was marked. Open it under Operations → Live Tracking. The page is headed Live Rider Tracking ("Where every rider is, the path they took, and proof of where each delivery was marked"). It also holds the Delivery check, the rule that decides whether a rider may mark a delivery away from the customer's pinned door. Live Tracking is a paid add-on, part of every plan. The screen is shared with the water and milk products, so it looks and works the same.
What does the Live Tracking screen show?
- The toolbar: a status line (Live · updated …, or History for a past day), the riders online, a date picker, Today, a refresh button and Delivery check. It refreshes every 15 seconds while open.
- Rider chips, one per rider, with the deliveries done out of stops ("3/8") and a status: Online (heard from in the last 3 minutes), Idle (within 20 minutes), Offline, Last position (for a past day) or No app login.
- The map: the rider's position, their path and each stop, with the legend Rider, Delivery stop, Completed, Not delivered / away from pin. Follow rider keeps the map on them.
- The rider card: name, Rider ID, current location, Last update, Total distance today, Deliveries today and Speed & battery.
- Delivery Records, with the tabs All, Delivered, Pending and Location issues, and the columns #, Customer, Order no., Items, Delivery address, Time, Status and Location proof.
Only a rider's phone reports a position. A rider with no app login shows No app login. If the page says "Live tracking is not part of your plan.", the plan does not include the add-on.
What is location proof?
Each time a rider marks a stop, the phone saves where it was, how accurate that was (Phone accuracy ± … m) and how far it was from the customer's pinned door:
| Proof | Meaning |
|---|---|
| At the door | Within the allowed distance of the pin. |
| Away from the pin | Marked further away; shown under Location issues. |
| No pin to check | The customer's door is not pinned, so there was nothing to measure. |
| No location sent | The phone sent no position. |
| Mock location | A fake-location app reported the position. |
A delivery that a rider saved with no signal and synced later says "Sent later, from a phone that had no signal at the door." It is never refused for its location, only flagged.
How do I share a delivery proof with a customer?
Press Share with customer on the row. Share delivery proof opens with a message and a link: Copy message, WhatsApp, or Open page. Whoever opens the link sees that one delivery on a map: when it was marked, where the rider's phone was and where the customer's door is, and nothing else about your business. It needs the Share Delivery Proof with a Customer permission.
Where do I set how close a rider must be?
Press Delivery check and choose the Delivery location check:
- Strict — deliveries only at the customer's pinned location. The default. A rider cannot mark a pinned customer's delivery unless the phone is at the door.
- Record only — allow, but flag deliveries marked away from the pin.
- Off — do not check where deliveries are marked.
Then set Counts as "at the door" within (metres), 100 by default, 25 to 1,000, and press Save rules. It needs the Change Delivery Location Rules permission. A customer whose door is not pinned can be delivered to under every rule. Riders get the new rule the next time the app refreshes.
Finance → Live Map is a simpler page showing the last reported position of each LPG rider. It needs the Live Rider Map permission on Rider Ledger.
Frequently asked questions
How do I see where my LPG riders are?
Open Operations → Live Tracking. Every rider with the app open and location on appears with a status: Online, Idle or Offline. Pick one to see their path and stops, and pick another day to replay it.
Rider kahan hai, kaise dekhen?
"Operations → Live Tracking" kholen. Jis rider ki app chal rahi ho aur location on ho woh map par nazar aata hai; rider ko chun kar uska raasta aur stops dekhein, aur tareekh badal kar purana din.
Can a customer see where my rider is?
No. A customer can only open a proof link you share: one delivery, with the rider's phone position at that moment and the customer's pinned door.
How do I stop riders marking deliveries from the next street?
Leave Delivery check on Strict and make sure customers' doors are pinned. See Irsaal LPG software: common problems and fixes for "Not at the door yet".
Khulasa (Roman Urdu)
"Operations → Live Tracking" mein LPG riders ki jagah, raasta aur har stop ka location proof nazar aata hai. "Delivery check" se tay hota hai ke rider sirf customer ke pin kiye darwaze par delivery mark kare (Strict, default), ya door bhi ho to sirf flag lage (Record only), ya koi check na ho (Off); fasla 25 se 1,000 meter, default 100. "Share with customer" se ek link bhej sakte hain jo sirf wohi delivery dikhata hai.