The business-wide choices in Irsaal Water Delivery Software live in System → Settings, which you can also reach from the profile menu at the top right. It is headed Settings — "Company profile, branding, pricing rules and which modules this business runs". Your company details, refill price, bottle deposit and receipt printer are set there, and so are the Modules that decide which parts of the software your business sees. The prices charged to particular customers are rate cards, kept under Finance → Refill / Security Payments. Changing settings needs the Settings → Edit permission.
What is on each Settings tab?
There are eight tabs. One Save Settings button saves whichever tab you are on, and the page comes back to the same tab with "Settings saved."
| Tab | What you set there |
|---|---|
| Company & Branding | Company Logo (PNG, JPG, WebP or GIF up to 4 MB; not SVG), Remove current logo, Company Name, Phone, Email, Address, Tax / NTN No., Website and Invoice Footer Note. These print on every invoice, receipt and report. |
| Appearance | The default Theme: Default (follow the device), Light or Dark. The light/dark toggle in the top bar overrides it on each device. |
| Pricing & Printing | Pricing Rules: Currency Symbol, 19 Ltr Refill Price, Security Fee per Bottle, Take security deposits at the door, Low-stock Alert Threshold. Printer Settings: Receipt Paper Size, Copies to Print and the automatic print dialog. |
| Notifications | Send delivery & payment alerts to customers, the channels (WhatsApp, SMS (Twilio), Email) and the message templates. See below and WhatsApp and SMS alerts in Irsaal water delivery software. |
| Attendance | The working day, late and early deductions, the register reminder and a fingerprint device. See below. |
| Modules | Switches for each optional part of the software, Rider App Permissions and the Subscription payment reminder. |
| Loyalty Program | Points customers earn and spend. See Loyalty points in Irsaal water delivery software. |
| What's New | Everything each update added, newest first. Nothing to save on this tab. |
How do I change the refill price or the bottle deposit?
Open Settings → Pricing & Printing. 19 Ltr Refill Price is what a refill costs, and Security Fee per Bottle is the refundable deposit per bottle (at least 1). The deposit is also the damage penalty for a bottle that comes back broken or never comes back. Low-stock Alert Threshold is saved with the business, but the low-stock warning on a product (the red count beside Products in the menu) follows each product's own Low-stock Alert box on the product form, which starts at 5. These prices are the default rate card, so changing them here also changes the default entry under Refill / Security Payments, and the other way round.
A new price applies from the next order onward. Invoices already made keep the price they were made at. The Currency Symbol (for example "Rs.") prints on every figure.
What does "Take security deposits at the door" do?
It lets the rider's bill add a deposit when a customer ends up holding more bottles than their deposit covers. Leave it off unless your riders really collect deposits. With it off, deposits are agreed in the office when a customer joins or takes more bottles for good. The rider is still told when a customer is over their deposit, and the office follows it up.
How do I choose thermal or A4 printing?
Under Pricing & Printing → Printer Settings, Receipt Paper Size is Thermal Receipt (80 mm roll, for POS printers) or A4 Invoice (a full page). Copies to Print is 1, 2 or 3. Tick Open the print dialog automatically after saving an order to save a click. Every invoice can still be switched between thermal and A4 from its own print screen. See Invoices, payments and recovery in Irsaal water delivery software.
What are the Notifications settings?
Send delivery & payment alerts to customers is the master switch. Under it, each channel has its own switch: WhatsApp (with Cloud API token and Phone number ID boxes), SMS (Twilio) (with Account SID, Auth token and From number) and Email (uses the platform's mail settings). Leave provider keys blank to stay in test mode: every message is still recorded under Alerts. Below are the Message templates you can reword: Delivery completed, Payment received, Low security deposit and Test message, then the Store Front alerts (Online order placed, Order status changed, New account welcome). You can use the placeholders {customer} {company} {amount} {balance} {invoice} {bottles}, and for the store front {order} {status} {total} {date}. For WhatsApp Business through Meta, use the WhatsApp page in the profile menu instead; see WhatsApp and SMS alerts in Irsaal water delivery software.
What is on the Attendance tab?
These are rules for Employees & Attendance; see Employees, attendance and salaries in Irsaal water software. Nothing here docks anybody by itself: the figures are stored against the day and then offered on the salary form.
- The working day: Shift starts (09:00), Shift ends (18:00), Grace period (minutes) (15; nobody is late until they are this late), Half day under (minutes) (120; a guide only) and Stamp every mark with who made it and when.
- Late & early deductions: Coming in late and Leaving early, each with a switch, How much (Pro rata — only the minutes missed, A fixed amount, however late, Half a day's pay or A full day's pay) and a Fixed amount; and Dock a full day for an absence. A day's pay is the monthly or yearly rate divided by the working days in a month.
- Attendance reminder: Remind whoever is on the system that today's register is not marked, Start reminding from (09:30), Sound (Chime, Bell, Beep or Silent), Volume and Test.
- Biometric attendance: Accept marks from a fingerprint device, the Device key (Generate makes one) and the Endpoint the device posts to. No fingerprint reaches the software; the device sends only the employee's biometric ID.
How do I give some customers a different price?
- Open Finance → Refill / Security Payments. The page lists your rate cards.
- Press Add Rate. Fill in the Name (for example "Commercial"), Security per Bottle (Rs.), charged when a customer takes a new bottle, and Refill per Bottle (Rs.), charged for every refill delivered. Leave Active ticked. Tick Use as default rate (orders & rider app) only if this should become everybody's price.
- Press Save.
- Open the customer, press Edit, and choose the card under Rate card. For a price that belongs to one customer only, type it in Refill per bottle and Security per bottle on their form instead. Those override the rate card.
The rider's app quotes the customer's own price at the door. It never uses the company rate for that customer again. Only a role with Set Custom Refill / Security Rate sees these boxes.
Which modules can I switch on or off?
Open Settings → Modules. A module that is off disappears from the menu for everyone, including you, and its pages stop opening. Nothing is deleted: switch it back on and every record is exactly where it was. Each card says what it does and shows Enabled or Disabled.
| Module | What it does | Starts |
|---|---|---|
| Subscription System | Standing delivery schedules that book the next day's orders by themselves. Off: the rider app opens on the assigned-customer list instead of a route plan. | On |
| Products & Counter Sales | A catalogue beyond 19 Ltr bottles (mineral water, dispensers, accessories) sold over the counter. Off: Products, Sales and Sale Returns disappear; Purchases, Suppliers and the bottle screen stay. | On |
| Water Production | The plant floor: Raw Materials, Bill of Materials and Production. | Off |
| Store Front & Online Orders | Your public website, its order inbox and online customer accounts. | On |
| Security Deposits | A refundable deposit held per bottle a customer keeps. Off: Security Wallets is hidden and no deposit is quoted or charged anywhere. | On |
| Employees & Attendance | Staff records, salaries and advances, daily attendance. Riders stay under System → Riders. | On |
| Plant Return Tracking | Books empties out to the refill plant and receives the filled bottles back as a second entry. Off: Send to Plant fills the warehouse in one step. | Off |
| Customer Personal Bottles | Customers who supply their own 19 Ltr bottles instead of paying a deposit. | On |
| Swap Their Bottles For Yours | Exchanges a customer's own bottles for yours, one for one. | Off |
| Bottles Without a Deposit | Lends bottles on trust, with no security taken, and keeps count of them. | On |
| Customer Termination | Closes an account properly: the reason, the bottles to collect, the deposit to refund and the balance to settle. | On |
| Delivery-only Orders | The office does the whole order; the rider only hands it over and taps Mark Delivered. | On |
| Delivery Location & Photo | Riders pin each customer's door on the map and photograph it. | On |
| Subscription Payment Plans | Customers who pay weekly or monthly, with a reminder on the day. | On |
| Rider Assignment | Each customer belongs to one rider, directly or through their route. Off: every rider sees every customer. | On |
| Rider Leave Cover | Gives the round of a rider on leave to another rider for those days, from System → Riders → Leave cover. Nobody is reassigned and the round goes back by itself. Needs Rider Assignment. | On |
| Hide Customer Phone from Riders | Hides customers' phone numbers, call buttons and shared invoices in the rider app. Office records keep their numbers. | Off |
| Rider App Permissions | Choose which jobs riders may do in the app. | Off |
A module your plan does not include shows Not on your plan with Upgrade to switch it on, and a padlock in the menu. See Irsaal pricing: plans for water and LPG delivery software.
How does Rider App Permissions work?
Switch it on and the card shows Allow riders to: with ten boxes (Add new customers, New / first orders, Refill orders / walk-up deliveries, Deliver existing orders, Collect payments, Create / change refill schedules, Skip orders, Add expenses, Save customer location / photos, Submit cash handover). Off means riders can do everything; on with no boxes ticked means read-only. See Can a rider add a customer in the Irsaal water app? Rider permissions.
What is the Subscription payment reminder?
Under the module cards, for customers on a weekly or monthly Payment plan: Start reminding from (09:00), Days ahead (0 to 14; 0 is on the day), Sound, Volume and Test. It chimes once a day per browser and names whose money is due. It works only while Subscription System and Subscription Payment Plans are on. See Subscriptions and payment plans in Irsaal water delivery software.
Where do I set how close a rider must be to mark a delivery?
On Live Tracking, press Delivery check and choose the Delivery location check: Strict — deliveries only at the customer's pinned location (the default), Record only — allow, but flag deliveries marked away from the pin, or Off — do not check where deliveries are marked. Then set Counts as "at the door" within (metres) (100 by default, 25 to 1,000) and press Save rules. A customer whose door has not been pinned can be delivered to under every rule. See Live Tracking in Irsaal water software: rider map and delivery proof.
Frequently asked questions
Where are settings in Irsaal water delivery software?
In the sidebar under System → Settings, or from the profile menu (your name, top right) → Settings. Each tab is saved with Save Settings.
How do I change my company name or logo on invoices?
Open Settings → Company & Branding, change Company Name or upload a new Company Logo (PNG, JPG, WebP or GIF, up to 4 MB), and press Save Settings. The next invoice prints with it. If the logo cannot be saved, the message is "Settings saved, but the logo was not changed." with the reason.
Bottle ka deposit kahan set karte hain?
"Settings → Pricing & Printing" mein "Security Fee per Bottle" likhein aur "Save Settings" dabayen. Kisi customer ke liye alag deposit ho to "Finance → Refill / Security Payments" mein rate card banayen, ya customer ke form mein "Security per bottle" likhein.
I switched a module off and a menu item disappeared. Is my data gone?
No. A module that is off is only hidden. Switch it back on under Settings → Modules and every record is where it was.
How do I charge one customer a different refill price?
Edit the customer and either choose a Rate card or type their own Refill per bottle. The rider app then quotes that price at their door.
Refill ki qeemat kahan badalte hain?
"Settings → Pricing & Printing" mein "19 Ltr Refill Price" badal kar "Save Settings" dabayen. Nayi qeemat agle order se lagti hai; purani invoices wahi rehti hain.
Why can't I change settings?
Your role may not include Settings → Edit. An administrator can add it under System → Users & Roles.
Khulasa (Roman Urdu)
Settings mein aath tab hain: Company & Branding (naam, logo, phone, address, NTN, Website, invoice footer), Appearance (theme), Pricing & Printing (refill ki qeemat, bottle ki security, printer Thermal ya A4), Notifications (WhatsApp, SMS, Email aur message templates), Attendance (shift, late ki katauti, reminder, fingerprint), Modules, Loyalty Program aur What's New. Jo hissa aap ka business istemal nahi karta, use Modules mein band kar dein; data delete nahi hota. "Rider App Permissions" se rider ke kaam control hote hain. Kisi customer ki alag qeemat ke liye "Refill / Security Payments" mein "Add Rate" se rate card banayen aur customer ke form mein chunen. Rider ko darwaze par hone ki shart Live Tracking → "Delivery check" se badalti hai; default "Strict" aur 100 meter hai.